Welcome to The Mystic Tours (“we,” “our,” or “us”). We are a travel agency registered in Ahmedabad, Gujarat, India, operating at 715, Shivalik Satyamev, Near Vakil Saheb Bridge, Bopal – 380058.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.themystictours.com or contact us to enquire about or book our travel services.

By using our website or submitting your information through our contact forms, you agree to the terms of this Privacy Policy.

When you fill out our enquiry or contact forms, we collect:

• Full name
• Email address
• Phone number / WhatsApp number
• Destination(s) of interest
• Travel dates and number of travellers
• Any additional message or requirements you share

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or search query
• Device type (mobile, desktop, tablet)

This data is collected via cookies and standard web server logs. It is used to improve our website experience and is not linked to your personal identity.

We use the information we collect to:

• Respond to your travel enquiries and provide personalised quotes
• Plan and coordinate your travel itinerary
• Communicate with you via email, phone, or WhatsApp regarding your booking
• Send you relevant travel information, updates, or promotional offers (only with your consent)
• Improve our website content and user experience
• Comply with legal and regulatory obligations under Indian law

We will never use your information for purposes unrelated to travel services without your explicit consent.

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Hotels and accommodation providers – to make reservations on your behalf
• Airlines and transport operators – to book flights, transfers, or rail tickets
• Tour operators and local guides – to arrange excursions and activities
• Visa processing agencies – where visa assistance is part of your package
• Payment processors – for secure transaction processing

All third parties we work with are required to handle your data responsibly and only for the purpose of delivering your travel services. We do not share your data with advertisers or unrelated businesses.

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

• Essential cookies: Required for the website to function (e.g., form submissions)
• Analytics cookies: To understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: To show relevant content or ads on other platforms (e.g., Facebook Pixel, if applicable)

You can disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Enquiry data is retained for up to 24 months from the date of your last contact
• Booking data is retained for up to 7 years for accounting and legal compliance purposes
• You may request deletion of your data at any time (see Section 8)

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption (SSL certificate) to secure data transmitted between your browser and our server.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Delete your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Object to the processing of your data for certain purposes

To exercise any of these rights, please contact us at info@themystictours.com or call +91 97241 32660. We will respond to your request within 30 days.

Our website may contain links to third-party websites (such as airline booking platforms, hotel websites, or social media pages). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: info@themystictours.com
• Phone: +91 97241 32660 / +91 84880 92498
• Address: 715, Shivalik Satyamev, Near Vakil Saheb Bridge, Bopal, Ahmedabad – 380058, Gujarat, India